Delivery & Returns
Delivery Information
You can get an accurate quote for any shipping costs by checking our shipping estimation dropdown box on the product pages.
Delivery costs are calculated by a combination of weight, size, and packaging. We will normally be dispatched next working day (Tuesday to Friday, excluding weekends, high days and holidays).
With items not held in stock: normally within one day of arrival in our shop in Sheen (see product page for indicative lead times)
Free Click & Collect
Select Click & Collect when you check out, in-stock items: normally available right away.
With items not held in stock: normally within one day of arrival in Sheen (see product page for indicative lead times)
Free Local delivery
We deliver free locally to East Sheen, Mortlake, Barnes, Kew, North & South Richmond
Delivery within the United Kingdom
Smaller orders (packages less than 60cm length and 2kg) are sent by Royal Mail by what is essentially their tracked 2nd class services, estimated delivery time is two-days but is not guaranteed.
With orders selected to be sent via courier the tracking details will be forwarded to you by email for these deliveries.
In the UK, extra-zonal services (Highlands & Islands, Isles of Scilly and Man and Northern Ireland) can take one or two extra days.
Delivery to Continental Europe
For Europe (except Russia and Turkey), items are sent by courier and tracked.
Parcel Delivery options
| Parcel size | UK | Europe |
|---|---|---|
| 1. Small - Royal Mail > 2kg | £4.75 | £14.25 |
| 2. Medium - Courier 2 > 5kg | £7.45 | £14.25 |
| 3. Large - Courier 5 > 30kg | £9.45 | £14.25 |
| 4. Regular Picture (40 x 50 > 80cm) | £13.45 | £19.25 |
| 5. Large Picture (70 x 50 > 80cm) | £14.45 | £22.75 |
| 6. Extra Large Picture (80 x 60 >100cm) | £15.75 | £22.75 |
Furniture delivery from £40
For most furniture and large items, we use AnyVan (Post Code is SW14 8AD) and delivery is charged at cost, or you can arrange transport yourself. We are happy to help load the van.
Have your own courier service?
Nationally or internationally you are welcome to use your own courier service (Parcel Monkey or similar), email us a label to be printed out, and we can take to the Post Office, courier pick-up shop, or call the courier company for collection.
If using your own courier service please send us information on when to expect collection from our shop: Hayles, 65A Sheen Lane, London SW14 8AD tel: +44 20 3745 5954 or email.
International Delivery Information
We do deliver to countries outside the United Kingdom and Europe, for these we ask that you contact us so we may prepare an accurate quote prior to payment /dispatch.
You are liable for any import duties and or local taxes that may be incurred. For more information, please contact us on +44 20 3745 5954 or e-mail us on info@haylesshop.com
Returns
If you are not completely satisfied with any items purchased, you can return them to us within seven days of receipt for a full refund or exchange. Please return in perfect, resalable condition to the following address:
Hayles, 65a Sheen Lane, East Sheen, London SW14 8AD, United Kingdom
You will be liable for the cost of returning the item. If your items are too large to return by post, please contact us on +44 20 3745 5954 or e-mail us on info@haylesshop.com to arrange collection by a courier. You will be liable for the cost of collection.
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Revision history;
- updated on 17 May 2019.